Terms and Conditions
1. General Notes
1.1. All orders that are placed by customers through the online store www.portdance.pt, e-mail, and social media, are subject to these general conditions of the contract.
1.2. The offer of products in the online store is only to end customers. For the purposes of this contract, “anyone who provides goods, services or transfers any rights, intended for non-professional use, by a person who carries out an economic activity aimed at obtaining benefits, shall be deemed to be a consumer.” (Law nº 24/96 of 31st of July, article 2, nº 1, of the Portuguese Republic) and “it is considered company, any entity engaged in an economic activity consisting in offering goods or services in a market”, regardless of your legal status and your method of financing.” (Law nº 19/2012, of 8th of May, article 3, nº 1, of the Portuguese Republic).
1.3. The use of this online store gives the user the status of the end customer and implies its full and unreserved acceptance of all provisions included in these General Terms and Conditions, valid at each moment in which the final customer accesses the online store.
1.4. PortDance reserves the right to change these General Terms & Conditions without prior notice.
1.5. The constant contractual proposal of the online store is directed only to persons over the age of 18 years, allowing the customer service that can be used by the users of legal age with full contractual capacity and who, therefore, be responsible for the commitments resulting from the purchase and sale.
2.1. By placing an order in the online store, the end customer remains bound by the terms of the selected articles and services within five days of the order date. After this period, PortDance reserves the right to update the values of the articles and services. In this case, and after the five days, if the final customer wishes to finalize the purchase, he will have to assume the value updated and visible in the online store at the time of order confirmation.
2.2. The end-user can register and authenticate or enter as a guest to the online store, where you must accept these General Terms & Conditions.
2.3. The filling of data and the provision of information by the customer, as well as the respective verification, are the exclusive responsibilities of the customer.
2.4. The online store provides the following methods of payment: Credit Card, PayPal, and Bank Transfer (IBAN).
2.5. After order confirmation by the customer, PortDance will confirm it by email, which will be sent to the email provided by the customer.
2.6. Within 24 hours after sending an electronic message to the final customer, the payment of the order will be confirmed by PortDance, being issued and sent to the customer its invoice with purchased items, which will also be visible and available for download in the Customer’s Personal Area at www.portdance.com.
2.7. The confirmation of payment by PortDance, within the indicated period, without any opposition on the part of the final customer is assumed, contractually, as acceptance of the order.
2.8. Any customer is authorized to cancel the order within a maximum of 14 days after the date of delivery of the order, under the right of free resolution (Decree-Law nº 24/2014, of 14th of February) and in accordance with the return policy, which is provided to you in conjunction with the confirmation of the receipt of the order.
3. Order Shipping
3.1. PortDance assumes only the timely and correct shipment of the product to the carrier and is not responsible for the delays caused by it. The estimated time for sending the order in the online store is therefore not binding.
3.2. PortDance will ship the order to the customer within 24 hours after receiving the payment of it, being the time of transport total responsibility of the contracted carrier for this purpose.
3.3. If the product is visible in the online store as “Sold Out”, the customer can request an email alert when the product is available again. When you receive this alert, PortDance guarantees the delivery of the product to the customer until 24h after receiving the payment of the order, being the time of transport total responsibility of the contracted carrier for this purpose.
3.4. The customer can monitor the status of the shipment through the platform of the carrier responsible for it. After confirmation of the order payment, will be sent a link to the customer allowing the tracking of the order. From here, the customer can follow the entire process from the PortDance factory to delivery at the address previously indicated by the customer.
3.5. If the customer is not available to pick up the order, it is his total responsibility to contact the carrier and manage a new delivery date. The carrier contacts can be found on the delivery attempt notice left at the customer’s address.
3.6. Any costs generated by the matter of customs regulation and procedure at the country of destination shall be fully borne by the customer.
3.7. The packaging is totally free of charge.
4. Prices and Payments
4.1. The prices mentioned in the online shop include VAT at the legal rate.
4.2. During the order process, will be provided to the customer the shipping costs.
4.3. The shipping of the order is made only after payment (as indicated on the order form). After payment, the customer will receive an email with the purchase invoice.
5. Property Reservation
5.1. PortDance reserves the right to the ordered product until full payment of the order price (including VAT), as well as the associated shipping cost.
6. Exchanges and Returns
6.1. If the product supplied presents a manufacturing defect, the customer may require the correction of the defect or the supply of an equal product without defect.
6.2. The customer has 14 days to return a product, as of the date of delivery of the product, without any associated cost, as long as it does not show evidence of use and is returned in the same box used for shipping. In case of damage caused by bad packaging of the product by the customer, PortDance reserves the right to refuse acceptance of the return and will charge the shipping costs to the customer.
6.3. The customer can always return the product purchased or replace it with any other product available in the online store, within 14 days after the confirmation provided in section 2.6.
6.4. The exercise of the right provided in the previous point, only occurs when the customer has not made effective use of the product purchased, reserving to PortDance the right to make the equipment exchange possible, after verification of the state of use of the same.
6.5. If, through the exercise of the right provided in the point 6.3., the customer requests the exchange of his product for another whose price is higher than the purchased product, he shall proceed to the payment of the remaining amount by bank transfer to the IBAN that will be provided to him after the completion of the exchange form.
6.6. When, through the exercise of the right provided in the point 6.3., the customer requests the exchange of his product for another one whose price is lower than the purchased product, PortDance will issue a credit note, within a maximum period of 15 days, and will return the remaining amount to the IBAN indicated by the customer.
6.7. The shipping costs resulting from the conditions mentioned in the point 6.3, shall be borne by PortDance.
6.8. The exercise of the right mentioned in point 6.3. will be made in accordance with the return policy, which is provided to the final customer together with the confirmation of the receipt of the order.
7.1. The products have a two-year legal warranty, from the purchase date and PortDance shall only be responsible for products that have the manufacture defects and no sign of use.
7.2. In case of manufacturing defects, PortDance will promptly exchange or repair the item in question, in case the last option is feasible, without any loss to the customer.
7.3. PortDance reserves the right to accept or not any warranty claim for products that have evidence.
8.1. PortDance is not liable for any damages caused by the product and that are caused by wilful or negligent origin.
8.2. Requests for warranty or return by the customer will be denied due to defects in the product if it does not prove the defect within 15 days after the claim of the product.
9. Data Protection
9.1. PortDance has the right to process and save the data relating to its purchase contracts if this is necessary for the preparation and execution of the purchase contract and as long as it is required by law to keep this data.
9.2. PortDance undertakes not to transmit personal data to third parties without the express authorization of the customer unless it is required by law to disclose it.
9.3. PortDance is not authorized to collect, transmit or otherwise process the customer’s personal data for purposes other than those provided for in the contract.
10. Applicable law
10.1. The purchase agreement entered into between PortDance and the customer shall be managed by the laws of the Portuguese Republic, depending on the mandatory regulation of private international law, excluding the United Nations Convention on Contracts for the International Sale of Goods.
VAT nº 505 997 878