{"id":3047,"date":"2022-05-10T11:19:08","date_gmt":"2022-05-10T10:19:08","guid":{"rendered":"https:\/\/portdance.pt\/?page_id=3047"},"modified":"2025-07-01T14:24:00","modified_gmt":"2025-07-01T13:24:00","slug":"returns-and-warranty","status":"publish","type":"page","link":"https:\/\/portdance.pt\/pt\/returns-and-warranty\/","title":{"rendered":"Returns &#038; Warranty"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row row top-row wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element wpb_custom_7c91d232724f73626cc933bd95b25ff0\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h3>Devolu\u00e7\u00f5es e garantia<\/h3>\n<p><strong>1. Trocas e devolu\u00e7\u00f5es<\/strong><\/p>\n<p>1.1.\u00a0Se o produto fornecido apresentar um defeito de fabrico, o cliente pode exigir a corre\u00e7\u00e3o do defeito ou o fornecimento de um produto igual sem defeito.<\/p>\n<p>1.2.\u00a0O cliente disp\u00f5e de 14 dias para devolver um produto, a contar da data de entrega do mesmo, sem qualquer custo associado, desde que o mesmo n\u00e3o apresente ind\u00edcios de utiliza\u00e7\u00e3o e seja devolvido na mesma caixa utilizada para o envio. Em caso de danos causados pelo mau acondicionamento do produto pelo cliente, a Portdance reserva-se o direito de recusar a aceita\u00e7\u00e3o da devolu\u00e7\u00e3o e facturar\u00e1 os custos de envio ao cliente.<\/p>\n<p>1.3. O cliente pode sempre devolver o produto adquirido ou substitu\u00ed-lo por qualquer outro produto dispon\u00edvel na loja online, no prazo de 14 dias ap\u00f3s a confirma\u00e7\u00e3o.<\/p>\n<p>1.4.\u00a0O exerc\u00edcio do direito previsto no ponto anterior, apenas ocorre quando o cliente n\u00e3o tenha feito uso efetivo do produto adquirido, reservando-se a Portdance o direito de possibilitar a troca do equipamento, ap\u00f3s verifica\u00e7\u00e3o do estado de utiliza\u00e7\u00e3o do mesmo.<\/p>\n<p>1.5. Se o cliente solicitar a troca do seu produto por outro cujo pre\u00e7o seja superior ao do produto adquirido, dever\u00e1 proceder ao pagamento do valor remanescente por transfer\u00eancia banc\u00e1ria para o IBAN que lhe ser\u00e1 fornecido ap\u00f3s o preenchimento do formul\u00e1rio de troca.<\/p>\n<p>1.6.\u00a0Quando o cliente solicitar a troca do seu produto por outro cujo pre\u00e7o seja inferior ao do produto adquirido, a Portdance emitir\u00e1 uma nota de cr\u00e9dito, no prazo m\u00e1ximo de 15 dias, e devolver\u00e1 o valor remanescente para o IBAN indicado pelo cliente.<\/p>\n<p>1.7.\u00a0Os custos de transporte resultantes de um produto defeituoso ser\u00e3o suportados pela Portdance. Caso contr\u00e1rio, os custos ser\u00e3o suportados pelo cliente.<\/p>\n<p><strong>2. Garantia<\/strong><\/p>\n<p>2.1.\u00a0Os produtos t\u00eam uma garantia legal de dois anos, a contar da data de compra e a Portdance s\u00f3 se responsabiliza pelos produtos que apresentem defeitos de fabrico e sem sinais de uso.<\/p>\n<p>2.2.\u00a0Em caso de defeito de fabrico, a Portdance proceder\u00e1 prontamente \u00e0 troca ou repara\u00e7\u00e3o do artigo em quest\u00e3o, caso a \u00faltima op\u00e7\u00e3o seja vi\u00e1vel, sem qualquer preju\u00edzo para o cliente.<\/p>\n<p>2.3. Portdance reserves the right to accept or not any warranty claim for products that have evidence of being used.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><!-- \/wp:post-content --><\/div>","protected":false},"excerpt":{"rendered":"Returns &amp; Warranty 1. Exchanges and Returns 1.1.\u00a0If the product supplied presents a manufacturing defect, the customer may require the correction of the defect or the supply of an equal product without defect. 1.2.\u00a0The customer has 14 days to return a product, as of the date of delivery of the product, without any associated cost, [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-3047","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Warranty - Portdance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/portdance.pt\/pt\/returns-and-warranty\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; 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